These terms and conditions govern your relationship with our agency. Please regularly read and check these terms as they may change. By booking a trip, you agree to be bound by these terms, which outline our cancellation policy and limitations of liability. These terms affect your rights and specify the governing law and forum for resolving disputes.
A booking is considered effective once the deposit payment is successful and the Client signs the contract, which includes the travel service confirmation sheet and the Terms and Conditions. The Company will send the deposit receipt to the Client via email or fax after confirming the booking. The Contract between the Company and the Client is then formed.
There are 5 payment methods, and all bank charges will be added to the Client’s invoice. Credit Card incurs a 3.5% bank charge for the Client. Paypal incurs a 4% bank charge for the Client. Wire Transfer incurs domestic and overseas bank charges for the Client. Western Union incurs domestic and overseas bank charges for the Client. Cash in CNY, USD, EURO, and AUS is acceptable. Refer to Appendix I for Payment Bank Account and information.
It is required to pay 20% of the tour price or more as a deposit to secure your reservation. To secure a reservation on a trip departing within 15 days, a full payment is required at the time of booking, and for such a short time, payment by wire transfer is not acceptable.
Final payment for all trips is due at least 15 days prior to departure, unless otherwise stated in the contract which the Client is accepted to do the final payment upon arrival in the tour departure place. The company reserves the right to cancel reservations that are not paid in full at any time after the final payment is due, in which case cancellation charges will apply.
Some of our tours involve a payment upon arrival. The amount is the final payment for your tour. The payment shall be done within two days of your arrival, it could be paid directly to our local office in Cash or to the bank account of the Company by Credit Card. Payment by Paypal, Wire Transfer or Western Union is not acceptable.
The Client must understand that Tibet’s underdeveloped economy, infrastructure, and harsh natural environment make it unable to offer the same level of comfort and luxury as other travel destinations. The hotels, transportation, security, anti-epidemic measures, sanitation, medical services, and communication in Tibet are not on par with the Client’s home or conventional holiday destinations. The Client accepts these risks and agrees not to complain or claim compensation for any of these situations.
4WDs: Most 4WDs in Tibet are generally old and have been used for years. The comfort cannot compare with that at the Client’s home or on conventional holidays.
Mini Vans and Tourist Coaches: All the minivans and tourist coaches in Tibet are in better condition than 4WDs, but most of them get old fast due to the poor roads and natural conditions on the Tibetan Plateau.
Generally, the condition and comfort of the tourist vehicles in Tibet are not as good as those in other cities of mainland China or other regular travel destinations. In addition, most vehicles in Tibet are without A/C, since it is cool in Tibet throughout the year, there is only a heating system available on the vehicles.
Except big cities and towns Lhasa, Shigatse and Tsedang, which have luxury hotels equipped with modern comforts and conveniences. Most hotels offer a 24-hour hot water supply when hot water is only available a limited time in the morning and at night, and the Client needs to wait for a while to get hot water after turning on the tap.
In town, Guesthouses or hostels are not equipped with heating or cooling systems and only offer hot water for a limited time in the morning and in the evening. Since most hotels offer a considerable discount during winter, the Company highly recommend the Client choose comfortable or luxury hotels when travelling to Tibet in winter.
In small towns and remote villages of Tibet, such as Zhangmu, Tingri and Saga, the hotels or hostels only offer hot water at a limited time in the morning and in the evening or just one or two thermos bottles available. The rooms are not equipped with air conditioning and some hotels may provide electric blankets in winter, but the Client might also feel cold at night. Thus, the Client is highly recommended to ask for a hot water bottle or heater from the Company in winter.
Since some Tibetan tour guides are grown up and educated in Nepal, they speak English with little Indian accent. The Client shall spend one or two days to adapt to it. If it is difficult to communicate with the tour guide, the Client shall tell the Company the first time so that the Company can arrange another tour guide for the Client.
We would feel sorry if you decided to cancel your trip with us, however we realize that the majority do so out of necessity. If you must cancel your trip, please submit your cancellation in written form. Cancellation refunds will be calculated as of the date we receive your written cancellation. Cancellation charges and refunds shall be calculated in accordance with these Terms and Conditions and the Company’s cancellation policy.
Refunds will be processed within 15 days of cancellation. Cancellation charges are as follows: – Cancellations made 30+ days before departure: 10% tour price + airline cancellation fees. – Cancellations made 29-15 days before departure: 20% tour price + airline cancellation fees + 20% train ticket fare. – Cancellations made 14-7 days before departure: 30% tour price + airline cancellation fees + 50% train ticket fare.
Itemized cancellation fees will be provided. – Cancellations made between 6 and 3 days prior to departure: 50% of tour price + airline cancellation fees if applicable + 100% of train ticket fare if applicable + hotel cancellation fees if applicable. Itemized cancellation fees will be provided. – Cancellations made within 3 days of departure or No Show Up: 100% of tour price.
Note: If the Client books a tour including Yangtze River Cruise or other services unmentioned above, the cancellation charges will be itemized as a separate clause in the contract.Cancellation for the Client’s failure to obtain a Chinese Visa.
If the Client fails to get a Chinese Visa and makes the cancellation 30 days or more before departure, the Client will receive a full refund of the tour price, except the cancellation fees charged by airlines if applicable.
The Company may cancel a Tibet trip if the permit application is rejected due to political events, disorder, or government requirements. The government does not inform the public in advance or provide reasons. In this case, the Client can choose an alternative date or trip. If no agreement is reached, the Client can cancel and receive a full refund, excluding airline and railway cancellation fees if applicable.
Changes made by the Company
In certain circumstances, the Company may change the tour itinerary or services because of some geographical or political factors of the travel destination, including but not limited to disease outbreaks, delayed flights, mechanical breakdown, strikes, political disputes, exit or entry problems, climate, admission ticket reservation, or other unforeseen circumstances, or circumstances beyond our control. In this event, the schedules, itineraries, amenities or mode of transport may be subject to alteration, and sometimes without prior notice. Please be flexible in this arrangement.
Surely, the Company will endeavour to operate all tours as listed in the tour contract. If the Company makes major changes, the Company will inform the Client as soon as possible. The major changes refer to the changes affecting at least one-fifth of the itinerary. In this event, if the changes are not acceptable to the Client or we are not able to agree upon a suitable alternative, the Client will be entitled to cancel the reservation and receive a full refund of the tour price, except the cancellation fees charged by airlines and railway companies if applicable.
Some changes may happen during the trip in certain unforeseen circumstances or local situations. The change(s) must be confirmed by the Company or the local agency, and any direct or indirect expenses caused will be undertaken by the Client. The Company or the local agency shall be responsible for the interpretation of the change(s). Any forced changes or termination of the tour may happen during the trip in certain circumstances listed above, in which event your sole remedy shall be a prorated refund for any unused portion of the trip.
The Client reserves the right to change the tour itinerary, services and the number of travelers 30 days or more before departure, if such a request is accepted by the Company, the Company reserves the right to re-quote the tour package, which may correspondingly increase or decrease the tour price. And the Client is responsible for undertaking the cancellation fees charged by airlines if applicable.
If the Client makes changes to the reservation within 30 days of departure, an administrative charge of USD200 will apply. The Client is responsible for undertaking the cancellation fees charged by hotels, airlines, railway companies, cruise companies and other additional fees caused if applicable.All changes are subject to availability and cannot be guaranteed.
If the Client is not able to do the travelling in any circumstance after booking, the Client could transfer the booking to another person at least 30 days before departure, as long as the transferee(s) meet all the requirements related to the tour and have read, understood and agreed to these Terms and Conditions. If such a request is accepted by the Company, the deposit will be under the new traveler’s name and there is no administrative charge for such a transfer.
However, the Client is responsible for undertaking the cancellation fees charged by airlines, railway companies and other additional fees caused if applicable.
The Client can make any feasible changes during the trip after informing the Company. Any extra costs caused by the changes will be charged by the Company. If any services are reduced or the trip is shortened due to these changes, the unused services will not be refunded except the entrance ticket fees of tourist sites. And the Client is responsible for undertaking the cancellation fees charged by airlines, railway companies and other additional fees caused if applicable.
The responsibility of the Company is strictly limited. As a tour operator, the Company organizes, promotes, and sells tour programs consisting of certain travel services, including surface, air, and water transportation, sightseeing excursions, and cruise/hotel accommodations that the Company purchases or reserves from various suppliers (collectively, “Suppliers”). The Company does not own or operate any of these Suppliers. The Suppliers providing travel services for the Company’s tour programs are independent contractors and are not agents or employees of the Company.
As such, the Company is not responsible for any negligent or willful act or failure to act of any supplier or of any third party. Some tours include visits to shops and merchants.The Company is not responsible for any purchases you make during your trip, whether that merchant is part of the scheduled itinerary or not. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage,or personal loss to you or to those travelling with you, and that neither the Company nor any representative of the Company shall be liable.
The Company is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services caused by acts of God, force majeure, war, civil unrest, insurrection, strikes, criminal or terrorist activities, overbooking or downgrading of accommodations (except as expressly set forth herein), mechanical failure of transportation, failure of transportation to arrive or depart on time, sanitation problems, lack of medical care, or any other cause beyond the direct control of the Company.
To the extent that the Company is involved in booking air transportation for you, the Company acts as an agent of the air carrier and not as your agent. For all other purposes, the Company does not act as an agent for any party whatsoever. The Company reserves the right to modify itineraries and substitute hotels and accommodations. Included features may not be available for all departures.
Any information or advice given by the Company regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is just for your information and does not form part of the contract. Correspondingly, the Client hereby releases the Company from all claims and causes of action arising from using the information. The Company highly recommends the Client to consult relevant officials or organizations about important things, such as visa application, entry, departure, etc.
Passport: The Client must be in possession of a valid passport. The passport must be valid at least 6 months before applying for a Tibet permit. The Client is responsible for arranging Chinese Visa, entry and exit documents and procedures.
The Company will help the Client apply for a Tibet travel permit and other necessary documents. After confirming a booking, the Client must send scanned copies of their passport and Chinese visa to the Company’s trip advisor at least 30 days before departure. The Client is responsible for ensuring the information on the scanned copies is readable. If the Client is in China for work, study, residence, or business travel, they must also provide the Company with the relevant certificates or permits. These documents should be sent to the Company along with the passport and Chinese visa.
The Client entering Tibet from Nepal is responsible for sending scanned copies of a valid passport to the Company by email or fax at least 30 days before departure and must arrive at Kathmandu with the original passport at least 3 working days before the date of entering Tibet so that the local office of the Company can assist the Client to apply for Group Tourist Visa.
The Client must obtain a special Tibet travel visa (Group Tourist Visa) in Kathmandu when entering Tibet from Nepal. This visa replaces any previously obtained Chinese visa. The Client is responsible for paying a visa service charge of US$ 15 per person in cash at the Company’s Kathmandu office. This charge is not included in the price quotation.
If the Client books a tour or sends the Company the Documents 7-15 days before departure after booking a tour, it makes the Company do extra work to apply for the travel documents and arrange the tour. In this case, the Company reserves the right to charge an extra service fee of USS 100 per person. The last-minute booking fee covers any additional cost for couriers, communication, and administration fees.
Different from individual travellers, the Company books group train tickets from Chinese Railway Companies or Train Ticket Agents. The group booking plan is submitted to the railway company or ticket agents 1-3 months before departure. As real-name booking is practised in China, the train tickets are issued 10-20 days before departure. If the services include train ticket booking service, the Client needs to confirm the booking as early as possible so that the Company can get enough time to arrange it.
During Tibet’s peak tourism season, train tickets may only be issued 1-9 days before departure due to high demand. The client releases the company from any claims or losses, both direct and indirect, caused by this inconvenience.
Please note that penalties for cancelling or changing group train tickets may differ from those for individual bookings. Therefore, the Client should be aware that the cancellation terms for individual travellers do not apply to the Company’s train ticket booking service. We offer flexible train ticket options.
During Tibet’s peak tourism season, the train ticket demand may greatly exceed the supply and the train station will ask the Client to make a flexible travel plan. For instance, the Client may be required to take another train instead of the original one on the same day or one day prior or later to the original departure date, or take a connecting train instead of the direct one. The Client should kindly understand the situation of China. If the Client does not accept such flexibility, the Client is responsible to inform the Company at the time of booking. Otherwise, the Client is considered to accept it automatically by the Company.
Due to limited availability, obtaining soft sleeper train tickets to Tibet can be challenging. The Company will try its best to secure these tickets as per the Client’s request, but there may be instances where booking is refused by the train station. This may occur due to prioritizing larger group bookings, other important or special bookings, government bookings, or train maintenance. As a result, the Client releases the Company from any claims or damages incurred.
When a group soft sleeper booking cannot be met, the train station will offer hard sleepers for the Client as substitution unless the Client specified in advance. If the Client does not accept it, the Client is responsible to inform the Company at the time of booking. The Company will state the Client’s requirement in the train ticket booking plan provided to the train station.
This charge covers the insurance premium of Personal Travel Accident Insurance, In Chinese旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group) Company of China, Ltd.) offered by Ping An Insurance(Group) Company of China, Ltd.. When the agreed insurance accident happens according to the insurance contract, Ping An Insurance (Group) Company of China, Ltd. Will compensate for your corresponding loss; but the exact compensation amount and proportion cannot be ascertained before ratification by the according staff of the insurance company.
The Company only takes charge of assisting the insurance company to research, compensate and supervise whether the compensation is properly issued or not, instead of any other responsibility and compensation except those stated in the insurance contract with the insurance company. Any controversy can only resort to the Insurance Law of the People’s Republic of China and relevant laws.
The insurance only covers accidents inside China. The Company does not provide insurance out of China and does not compensate any accident out of China.
The Company strongly advice travelers to purchase their own insurance as the complement of the tour insurance provided by the Company.
The maximum compensation is RMB 250,000 based on Personal Travel Accident Insurance, In Chinese 旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group)Company of China, Ltd.) offered by Ping An Insurance(Group)Company of China, Ltd.
For Chinese Citizen, The maximum compensation is RMB 100,000 based on Personal Travel Accident Insurance, In Chinese 旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group)Company of China, Ltd.) offered by Ping An Insurance(Group)Company of China, Ltd.
As one of the world’s highest region, Tibet is at a special geographic environment, and some travelers may suffer from Acute Mountain Sickness and the complications. The Client must advise the Company in writing, at or prior to booking, of any physical, emotional or mental condition which (a) may affect your ability to fully participate in the trip; (b) may require professional attention during the trip; or (c) may require the use of special equipment. If any such condition arises after the trip is booked, you must advise the Company in writing immediately.
The Company reserves the right to decline or cancel your reservation, or to remove you from a trip in progress if the Company reasonably determines your condition would adversely affect the health, safety, or enjoyment of you or of other participants. If the Company removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and the Company shall have no further liability.
If you have a condition as contemplated herein, you travel at your own risk. The Company is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.
The Company is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is the Company responsible for the quality of medical care, or lack thereof, you may receive while on the trip.
Whenever the Client feel unsatisfied with any service the Company has provided, the Client shall inform the local tour guide or the trip advisor immediately to avoid similar problems happening again either before or during your trip and give a chance to the Company to correct or improve it. If the Client does not inform it immediately, the Company reserves the right to reduce the amount of compensation or refuse compensation.
If the Client is unsatisfied with the above solution, subsequent complaints must be submitted in writing via email to info@Tourtraveltibet.com or fax at +86-891-6348848 within 15 days of the tour’s completion. Please attach relevant receipts and evidence to the claim letter. The Company will not be responsible for claims filed after 15 days of the tour’s completion. The Company also reserves the right to deny compensation if the Client posts any negative messages about the Company on the Internet or other media prior to filing a complaint.
PRIVACY POLICY
The Company may provide the Client’s personal information to companies that provide services to the Client, such as airlines, train stations, banks and local service companies, but the Company will endeavour to protect the Client’s personal information.
GOVERNING LAW/SUBMISSION TO JURISDICTION
This contract is governed by the laws of the People’s Republic of China. All disputes related to this contract should be solved via discussion first. If the problem cannot be solved, either party can lodge a complaint to the People’s Court of Wuhou District in Chengdu.
This contract is written in English.
Payment and Bank Account information
If you are booking your tour 15 days before your departure date, you may choose to make the payment by wire transfer.
Address and Contact Information of LGTT: ADD: Duo Sangay Lam, LHASA, TIBET TEL: +86-891-6348848 FAX: +86-891-6348847 POST CODE: 850000Note:- Please fax or email us the bank receipt- All local and overseas charges borne by the payer
Please email, call or fax us with credit card information as follows
Type of Credit Card Cardholder Name Card Number CVV2 Number on back of credit card Expiry Date (m/y) Transaction AmountWe also need both side copy of your credit card and a Payment authorization paper with your signature, please download the paper and fax or scan these two document to us.
Note: 3% bank charge on payer
(more details: WESTERN UNION http://www.westernunion.com)
– Please find the Western Union Agent location nearby, fill in the money order. – Mail information Country: China City: Lhasa Payee’s Given Name: Ciren Payee’s Surname: Pubu Telephone number of payee: 86-13618982405Note:
– Send the money transfer form scan or fax the Transfer Control Number to us.- All local and overseas charges borne by the payer