These conditions govern your relationship with our organization. Please read and review these terms regularly as they may change. By booking your itinerary, you agree to these terms, including our cancellation policy and limitations of liability. These terms affect your rights and determine the law and location governing any dispute.
The booking becomes effective only when the deposit is paid and the customer signs the contract with the travel service confirmation form and conditions. The company will send the deposit receipt to the customer via email or fax after confirming the reservation.
There are 5 payment methods and all bank charges are credited to the customer’s account:
- Credit card: 3.5% commission.
- PayPal: 4% commission.
- Wire Transfer: Customer pays all domestic and foreign bank charges.
- Western Union: Customer pays all domestic and foreign bank charges.
- In cash: Acceptable currencies are RMB, U.S. dollars, Euros, and Australian dollars.
- Please refer to Appendix 1 for invoicing bank account information.
To confirm your reservation, a deposit of 20% or more of the tour price is necessary. For bookings commencing within 15 days, full payment is required at the time of booking. Please note that bank transfer is not an acceptable form of payment.
The final payment for all travel must be paid at least 15 days before the start of the journey unless otherwise agreed in the contract, which assumes that the customer pays the final payment upon arrival at the departure point of the tour. Reserve the right to cancel a reservation that has not been fully paid at any time after the last payment date, in which case a cancellation fee will be charged.
Payment on arrival.
Certain trips require payment upon arrival, which serves as the final payment. You can settle this amount within two days after your arrival by cash or credit card at our on-site office. Please note that we do not accept PayPal, wire transfer, or Western Union as forms of payment.
Understanding of local services
Customers should be aware that Tibet is a unique destination with its own set of challenges. Due to its underdeveloped economy, poor infrastructure, and rugged natural environment, it cannot offer the same level of comfort and luxury as other popular tourist spots. In terms of anti-epidemic measures, healthcare facilities, and communication infrastructure, Tibet may not match the standards found in customers’ home countries or in more developed cities like Beijing and Shanghai.
The customer recognizes that these trips are risky and promises to complain or not to complain under the following circumstances:
Tourist vehicles in Tibet:
And tourist buses: All minivans and tourist buses in Tibet are in good condition, but due to poor road conditions, coupled with the natural conditions of the Tibetan Plateau, the conditions and convenience of tourist vehicles in Tibet, most of them age quickly. Not as good as other cities in mainland China or other mainstream tourist destinations. There is no air conditioning in Tibet, and Tibet is cold all year round, and there is only heating in the car.
Hotels and Accommodations in Tibet
Apart from Lhasa, Shigatse, and Tsedang, there are luxury hotels in other major cities, equipped with modern amenities. Most hotels offer hot water throughout the day. However, due to high demand in the morning, customers may experience a short wait for hot water after turning on the faucet.
In cities, boarding houses or hotels are not equipped with heating or cooling systems, and hot water is provided only for a limited time in the morning and evening. Most hotels offer substantial discounts in winter. The company strongly recommends that customers travel to Tibet in winter and choose comfortable or luxurious hotels.
In small towns and remote villages in Tibet, such as Zhangmu, Tingri, and Saga, hotels only provide hot water or one or two thermos bottles for a limited time in the morning and evening. Air conditioners and some hotels can provide electric blankets in winter, but customers may catch a cold at night, so it is strongly recommended that customers ask for hot water bottles or heaters from the company in winter.
All tour guides are Tibetan and speak English with a slight Tibetan accent. Customers may require a day to adjust. In case of difficulty communicating with the tour guide, customers should promptly inform the company to arrange a replacement.
Cancellation by Customer
We regret that you have decided to cancel your trip with us, but we know that this is necessary in most cases. If you need to cancel your itinerary, please submit a written cancellation request. Cancellation refunds will be calculated from the date we receive your written cancellation notice. Cancellation and refund fees will be charged according to these terms and the company’s cancellation policy. All applicable refunds will be processed within 15 days of receiving your cancellation notice.
Cancellation fees are as follows:
- All cancellations within 30 days before the itinerary: 10% of the travel price + (if applicable)
- All cancellations between 29 and 15 days before the itinerary: 20% of the itinerary price + airline cancellation fees if applicable + If applicable, list 20% of the train ticket cost.
- A few days before departure: 30% of the travel price + cancellation fees of any airline + 50% of the train fare (if applicable).
- All cancellations between 6-3 days before the start of the itinerary: 50% of the travel price + (if applicable) airline cancellation fees + (if applicable) 100% train ticket fees + (if applicable) hotel cancellation fees.
- All cancellations within 3 days before departure or not appearing: 100% of the tour price.
Note: If the itinerary booked by the customer includes a Yangtze River cruise or other services not mentioned above, the cancellation fee will be separately listed in the contract.
Cancellation due to the customer’s inability to obtain a Chinese visa
If the customer does not obtain a Chinese visa and cancels 30 days or more before departure, the customer will be reimbursed for the travel expenses in full, and if applicable, the airline will not charge cancellation fees.
Political reason cancellation
If permission to travel to Tibet is denied due to political events, unrest, or government requirements, the company may cancel the trip. This situation is often unpredictable, and the government will not provide advance notice or reasoning. In such a case, the customer will be offered an alternative departure or travel date. If we cannot reach an agreement on a suitable alternative, the customer has the right to cancel the booking and receive a full reimbursement of travel expenses, excluding any cancellation fees imposed by airlines or railway companies (if applicable).
Changes made by the company
In some cases, the company may change the travel itinerary or services due to certain geographic or political factors at the destination, including but not limited to disease outbreaks, flight delays, mechanical failures, strikes, political disputes, Departure or exit issues, entry, weather, air ticket reservations, or other unforeseen circumstances or circumstances beyond our control. In this case, timetables, routes, amenities, or transportation may be changed without notice. Handle this arrangement flexibly.
The company will endeavor to execute all the trips specified in the travel contract. If the company makes major changes, the company will notify customers as soon as possible. Significant changes involve changes that affect at least one-fifth. In this case, if the customer cannot accept the change or we cannot agree on a suitable alternative, the customer has the right to cancel the reservation and receive a full refund. Get the travel price, excluding cancellation fees. May be collected by airlines and railway companies.
Under certain unforeseen circumstances or local conditions, certain changes may occur during the trip. The change must be confirmed by the company or the local agency, and the direct or indirect costs shall be borne by the company or the local agency. Responsible for explaining these changes. Compulsory changes or termination of travel may occur during travel. As mentioned above, in this case, your only right is to refund part of each unused part of the trip.
Change the itinerary and the services provided by the customer.
The customer reserves the right to change the itinerary, services, and number of passengers 30 days or more before departure. If the company accepts such requests, the company reserves the right to re-quote travel package costs, which may increase or decrease travel costs accordingly. The customer is responsible for paying any cancellation fees charged by the airline.
If the customer changes the reservation within 30 days before departure, a $200 management fee will be charged. And the customer is responsible for paying the cancellation fee. It is levied by hotels, airlines, railway companies, cruise companies, and other applicable surcharges. All changes are subject to availability and cannot be guaranteed.
If the customer is unable to travel after booking, they can transfer the booking to another person at least 30 days before the trip begins, as long as the recipient meets all travel requirements and has accepted these terms and conditions. The company will transfer the deposit to the new passenger without charging a management fee. However, the customer is responsible for any cancellation fees and additional charges imposed by airlines, railways, or other providers for any changes made during the trip.
Customers can make changes during the trip by notifying the company, and any additional costs will be invoiced by the company. If the service is reduced or the itinerary is shortened due to changes, unused services will not be refunded, except for ticket fees at tourist facilities. The customer is also responsible for any cancellation fees and surcharges imposed by airlines and railways.
The liability of the company is strictly limited. As a tour operator, the company organizes, promotes, and sells tourism projects consisting of specific tourism services, including land, air, and water transportation, tourism, and cruise/hotel accommodation. The company obtains from various suppliers (collectively) or reserves “deliver”). The company does not own or operate any of these suppliers. Suppliers of travel services for the company’s travel plans are independent contractors, not the company’s agents or employees. Therefore, the company is not responsible for the negligence or deliberate actions, or omissions of suppliers or third parties.
Some trips include visiting shops and shops. The company is not responsible for any purchases you make during your trip, regardless of whether the seller is included in the planned itinerary. By using the travel services of providers, you agree that in the event that you or your companions suffer accidents, injuries, property damage, or personal losses, you will receive help from these providers and that the company or any other person will not accept them Not responsible to company representatives.
The company is not responsible for any injury, loss or damage, death, delay or inconvenience to any person or property related to the provision or failure to provide any goods or services caused or caused by, but not limited to, the following reasons: or serious violence Circumstances, military or civil unrest, riots or riots, strikes or other work activities, criminal or terrorist activities of any kind, overbooking or deterioration of living conditions (except as expressly stated in this document), machinery or other types of equipment, aircraft or other vehicles
The transportation mechanism did not arrive or leave on time due to health issues, insufficient medical care, or other reasons beyond the company’s direct control. If the company is involved in booking air travel for you, the company acts as an agent of the airline and not its agent. For any other purpose, the company does not act as an agent of any company. The company reserves the right to change routes and change hotels and accommodations. The activated function may not be applicable to all outputs.
Any information or advice of the company on visas, vaccinations, weather, clothes, luggage, special equipment, etc. is for your reference only and is not part of the contract. Claims and causes of action arising from the use of information. The company urgently advises customers to consult relevant responsible persons or agencies on important issues such as visas, entry and exit.
Customers must have a valid passport. The passport must be valid for at least 6 months before you can apply for a permit in Tibet. The client is responsible for handling Chinese visas, entry and exit documents and procedures.
A customer who entered Tibet from China.
The company assists customers in applying for Tibet travel permits and other documents required for Tibet travel. After the reservation is confirmed, the customer must send the scanned copy of the valid passport and Chinese visa to the company’s travel consultant by email or fax at least 30 days before departure.
The customer is responsible for the legibility of all information on the scanned copy. If the customer works, studies, lives or travels in China, the customer is also responsible for providing the company with corresponding work, study, residence and business visit certificates or permits. These certificates or permits must be sent to the company together with the Chinese. Passport and visa.
The Client Entering Tibet from Nepal
The Client entering Tibet from Nepal must send scanned copies of a valid passport to the Company via email or fax at least 30 days before departure. Additionally, the Client must arrive in Kathmandu with the original passport at least 3 working days before entering Tibet. This allows the local office of the Company to assist the Client in applying for the Group Tourist Visa.
The client must obtain a special Tibet travel visa (Group Tourist Visa) at Kathmandu when entering Tibet from Nepal. Obtaining the Group Tourist Visa will automatically invalidate the previously acquired Chinese visa. The client is responsible for paying a visa service charge of US$15 per person in cash to the Kathmandu office of the company. This charge is not included in the price quotation.
Delay in Delivery of Travel Documents
If the Client books a tour within 7-15 days before departure or sends the Company the Documents mentioned above within 7-15 days after booking a tour, it causes the Company to perform additional work in applying for travel documents and organizing the tour. In such cases, the Company has the right to impose an extra service fee of USS 100 per person. This last-minute booking fee encompasses any additional expenses related to couriers, communication, and administration fees.
TIBET TRAIN TICKET BOOKING
Booking and Issuing Train Tickets
Unlike individual travellers, the Company reserves group train tickets from Chinese Railway Companies or Train Ticket Agents. The group booking plan is submitted to the railway company or ticket agents 1-3 months prior to departure. As real-name booking is practised in China, the train tickets are issued 10-20 days before departure. If the services include train ticket booking, the Client must confirm the booking as early as possible so that the Company can make arrangements in a timely manner.
During Tibet’s Peak Tourism Season (June to mid-October, Chinese Spring Festival, and other public holidays in China), train tickets may only be issued 1-9 days before departure due to high demand. Accordingly, the Client hereby releases the Company from any claims and causes of action arising from any loss, mental damages, inconvenience, or financial costs, both direct and indirect.
Please note that penalties for cancelling or changing group train tickets differ from those for individual bookings. Therefore, the cancellation terms for individual travellers do not apply to the Company’s train ticket booking service.
Flexibility on Train Tickets
During Tibet’s peak tourism season, train ticket demand may exceed supply, and the train station may ask the client to create a flexible travel plan. For example, the client may need to take a different train on the same day or within a day of their original departure date or take a connecting train instead of a direct one. The client should understand the situation in China and if they cannot accept this flexibility, they must inform the company at the time of booking. Otherwise, the company will assume the client has accepted it automatically.
Booking Soft Sleeper Train Tickets
Due to limited availability, obtaining soft sleeper train tickets to Tibet can be challenging. While our company strives to fulfil clients’ requests for soft sleeper tickets, there may be instances where we are unable to secure them due to train station refusal. This can be attributed to:
- Giving priority to a bigger group booking;
- Giving priority to another booking that the train station identifies as more important or special;
- Giving priority to government booking;
- Cancelling or decreasing soft sleeper cars due to maintenance of the train.
Correspondingly, the Client hereby releases the Company from all claims and causes of action arising from any loss, mental damages, inconvenience or financial costs both direct and indirect incurred.
When a group soft sleeper booking cannot be met, the train station will offer hard sleepers for the Client as a substitution unless the Client specified in advance. If the Client does not accept it, the Client is responsible for informing the Company at the time of booking. The Company will state the Client’s requirement in the train ticket booking plan provided to the train station.
This charge covers the insurance premium of Personal Travel Accident Insurance, In Chinese (The right to interpret is reserved by Ping An Insurance(Group) Company of China, Ltd.) offered by Ping An Insurance(Group) Company of China, Ltd. When the agreed insurance accident happens according to the insurance contract, Ping An Insurance (Group) Company of China, Ltd. Will compensate for your corresponding loss; but the exact compensation amount and proportion cannot be ascertained before ratification by the according staff of the insurance company.
The Company only takes charge of assisting the insurance company to research, compensate and supervise whether the compensation is properly issued or not, instead of any other responsibility and compensation except those stated in the insurance contract with the insurance company. Any controversy can only resort to the Insurance Law of the People’s Republic of China and relevant laws.
The insurance only covers accidents within China. The Company does not provide insurance for accidents outside of China and does not compensate for any accidents occurring outside of China. The Company strongly advises travellers to purchase their own insurance as a complement to the tour insurance provided by the Company.
The maximum compensation is RMB 250,000 based on Personal Travel Accident Insurance, In Chinese 旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group)Company of China, Ltd.) offered by Ping An Insurance(Group)Company of China, Ltd.
For Chinese Citizens, The maximum compensation is RMB 100,000 based on Personal Travel Accident Insurance, In Chinese 旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group)Company of China, Ltd.) offered by Ping An Insurance(Group)Company of China, Ltd.
ACCEPTANCE OF HEALTHY RISK
As one of the world’s highest regions, Tibet is in a special geographic environment, and some travellers may suffer from Acute Mountain Sickness and complications. The Client must advise the Company in writing, at or prior to booking, of any physical, emotional or mental condition which
- (a) may affect your ability to fully participate in the trip;
- (b) may require professional attention during the trip; or
- (c) may require the use of special equipment. If any such condition arises after the trip is booked, you must advise the Company in writing immediately.
The Company reserves the right to decline or cancel your reservation, or to remove you from a trip in progress if the Company reasonably determines your condition would adversely affect the health, safety, or enjoyment of you or of other participants. If the Company removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and the Company shall have no further liability.
If you have a condition as contemplated herein, you travel at your own risk. The Company is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.
The Company is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is the Company responsible for the quality of medical care, or lack thereof, you may receive while on the trip.
CLAIMS AND COMPLAINTS
Whenever the Client feels unsatisfied with any service the Company has provided, the Client shall inform the local tour guide or the trip advisor immediately to avoid similar problems happening again either before or during your trip and give a chance to the Company to correct or improve it. If the Client does not inform it immediately, the Company reserves the right to reduce the amount of compensation or refuse compensation.
If the Client is dissatisfied with the solution provided, they must submit any subsequent complaints in writing via email to email@example.com or fax at +86-891-6348848 within 15 days after completing their tour. Please include relevant receipts and supporting evidence with the complaint.
The Company will not be responsible for any claims made after this 15-day period. The Company also reserves the right to deny compensation if the Client posts any negative messages about the Company on the Internet or other media prior to filing a complaint.
The Company may disclose the Client’s personal information to service providers, such as airlines, train stations, banks, and local service companies while making efforts to safeguard the Client’s personal information.
GOVERNING LAW/SUBMISSION TO JURISDICTION
This contract is governed by the laws of the People’s Republic of China. All disputes related to this contract should be solved via discussion first. If the problem cannot be solved, either party can lodge a complaint to the People’s Court of Wuhou District in Chengdu.
This contract is written in English.
Appendix I. Payment and Bank Account information
Option 1 Wire Transfer
If you are booking your tour 15 days before your departure date, you may choose to make the payment by wire transfer.
Address and Contact Information of LGTT: ADD: Duo Sangay Lam, LHASA, TIBET TEL: +86-891-6348848 FAX: +86-891-6348847 POST CODE: 850000
– Please fax or email us the bank receipt
– All local and overseas charges borne by the payer
Option 2 Credit Card
Please email, call or fax us with credit card information as follows
Type of Credit Card Cardholder Name Card Number CVV2 Number on back of credit card Expiry Date (m/y) Transaction Amount
We also need both side copy of your credit card and a Payment authorization paper with your signature, please download the paper and fax or scan these two documents to us.
Note: 3% bank charge on payer
Option 3 Payment by WESTERN UNION
(more details: WESTERN UNION http://www.westernunion.com)
- Please find the Western Union Agent location nearby, fill in the money order. - Mail information Country: China City: Lhasa Payee's Given Name: Ciren Payee's Surname: Pubu Telephone number of payee: 86-13618982405
– Send the money transfer form scan or fax the Transfer Control Number to us.
– All local and overseas charges borne by the payer