Terms and Conditions

These conditions govern your relationship with our organization. Please read and review these terms regularly as they may change from time to time. By booking your itinerary, you agree to these terms, which include a description of our cancellation policy and certain limitations of liability. These terms and conditions affect your rights and determine the law and location governing everyone’s license. And every dispute.

Booking Validity

The booking will only be effective on the date the deposit is successfully paid and the customer signs the contract with the travel service confirmation form and conditions. The company will send the deposit receipt to the customer via email or fax after confirming the reservation.

There are 5 payment methods and all bank charges are credited to the customer’s account:

  • Credit card – the customer pays a commission of 3.5 %
  • PayPal – the customer pays a commission of 4 %.
  • Wire Transfer – All domestic and foreign bank charges should pay by the customer
  • Western Union- All domestic and foreign bank charges should pay by the customer
  • In cash- RMB, U.S Dollars, Euros, Australian dollars are all acceptable.

Please refer to the invoicing bank account in Appendix 1. Payment information and bank account

Deposits

In order to secure your reservation, you must pay 20% or more of the tour price as a deposit. In order to guarantee a booking that starts travel within 15 days, full payment is required at the time of booking. In short, payment by bank transfer is not acceptable.

Final payment

The final payment for all travel must be paid at least 15 days before the start of the journey unless otherwise agreed in the contract, which assumes that the customer pays the final payment upon arrival at the departure point of the tour. Reserve the right to cancel a reservation that has not been fully paid at any time after the last payment date, in which case a cancellation fee will be charged.

Payment on arrival.

Some of our trips include payment on arrival. This amount is the final payment for your trip. Payment within two days after arrival, you can pay directly to the company’s bank account by cash or credit card at our on-site office. Paypal, wire transfer, or Western Union are not accepted. table.

Understanding of local services

Customers should fully understand that Tibet is a special place. Due to an underdeveloped economy, backward infrastructure, and harsh natural environment, it cannot provide the same comfortable and luxurious tourism products as other tourist destinations. Tibet’s anti-epidemic, health, medical, and communications infrastructure cannot be compared with customers’ homes or normal holidays, including other cities in mainland China such as Beijing, Shanghai.

The customer recognizes that these trips are risky and promises to complain or not to complain under the following circumstances:

Tourist vehicles in Tibet:

And tourist buses: All minivans and tourist buses in Tibet are in good condition, but due to poor road conditions, coupled with the natural conditions of the Tibetan Plateau, the conditions and convenience of tourist vehicles in Tibet, most of them age quickly. Not as good as other cities in mainland China or other mainstream tourist destinations. There is no air conditioning in Tibet, and Tibet is cold all year round, and there is only heating in the car.

Hotels and accommodations in Tibet

In addition to Lhasa, Shigatse and Tsedang, and other major cities, there are luxury hotels equipped with modern conveniences. Most hotels provide hot water the whole day. Because of more people using hot water in the morning, customers may have to wait for a period of time to get hot water after turning on the faucet.

In cities, boarding houses or hotels are not equipped with heating or cooling systems, and hot water is provided only for a limited time in the morning and evening. Most hotels offer substantial discounts in winter. The company strongly recommends that customers travel to Tibet in winter and choose comfortable or luxurious hotels.

In small towns and remote villages in Tibet, such as Zhangmu, Tingri, and Saga, hotels only provide hot water or one or two thermos bottles for a limited time in the morning and evening. Air conditioners and some hotels can provide electric blankets in winter, but customers may catch a cold at night, so it is strongly recommended that customers ask for hot water bottles or heaters from the company in winter.

Tour Guide

All Tour Guide are Tibetan, speak English have a slight Tibetan accent. Customers need a day to adapt it. If it is difficult to communicate with the tour guide, the customer must notify the company as soon as possible so that the company can arrange another tour guide for the customer.

Cancellation

Cancellation by Customer 

We regret that you have decided to cancel your trip with us, but we know that this is necessary in most cases. If you need to cancel your itinerary, please submit a written cancellation request. Cancellation refunds will be calculated from the date we receive your written cancellation notice. Cancellation and refund fees will be charged according to these terms and the company’s cancellation policy. All applicable refunds will be processed within 15 days of receiving your cancellation notice.

Cancellation fees are as follows:

  • All cancellations within 30 days before the itinerary: 10% of the travel price + (if applicable)
  • All cancellations between 29 and 15 days before the itinerary: 20% of the itinerary price + airline cancellation fees if applicable + If applicable, list 20% of the train ticket cost.
  • A few days before departure: 30% of the travel price + cancellation fees of any airline + 50% of the train fare (if applicable).
  • All cancellations between 6-3 days before the start of the itinerary: 50% of the travel price + (if applicable) airline cancellation fees + (if applicable) 100% train ticket fees + (if applicable) hotel cancellation fees. 
  • All cancellations within 3 days before departure or not appearing: 100% of the tour price.

Note: If the itinerary booked by the customer includes a Yangtze River cruise or other services not mentioned above, the cancellation fee will be separately listed in the contract.

Cancellation due to the customer’s inability to obtain a Chinese visa

If the customer does not obtain a Chinese visa and cancels 30 days or more before departure, the customer will be reimbursed for the travel expenses in full, and if applicable, the airline will not charge cancellation fees.

Political reason cancellation

If the permission request for Tibet is rejected due to political events, political unrest, or government requirements, the company reserves the right to cancel Tibet travel. This situation is usually unpredictable, and the government will not notify the public in advance or provide any reason. In this case, the customer will be provided with an alternative departure date or travel date. If we cannot agree on a suitable alternative, the customer has the right to cancel the booking and reimburse the travel expenses in full, except for cancellation. Fees levied by airlines and railway companies (if applicable).

Changes made by the company

In some cases, the company may change the travel itinerary or services due to certain geographic or political factors at the destination, including but not limited to disease outbreaks, flight delays, mechanical failures, strikes, political disputes, Departure or exit issues, entry, weather, air ticket reservations, or other unforeseen circumstances or circumstances beyond our control. In this case, timetables, routes, amenities, or transportation may be changed without notice. Handle this arrangement flexibly.

The company will endeavor to execute all the trips specified in the travel contract. If the company makes major changes, the company will notify customers as soon as possible. Significant changes involve changes that affect at least one-fifth. In this case, if the customer cannot accept the change or we cannot agree on a suitable alternative, the customer has the right to cancel the reservation and receive a full refund. Get the travel price, excluding cancellation fees. May be collected by airlines and railway companies.

Under certain unforeseen circumstances or local conditions, certain changes may occur during the trip. The change must be confirmed by the company or the local agency, and the direct or indirect costs shall be borne by the company or the local agency. Responsible for explaining these changes. Compulsory changes or termination of travel may occur during travel. As mentioned above, in this case, your only right is to refund part of each unused part of the trip.

Change the itinerary and the services provided by the customer.

The customer reserves the right to change the itinerary, services, and number of passengers 30 days or more before departure. If the company accepts such requests, the company reserves the right to re-quote travel package costs, which may increase or decrease travel costs accordingly. The customer is responsible for paying any cancellation fees charged by the airline. If the customer changes the reservation within 30 days before departure, a $200 management fee will be charged. And the customer is responsible for paying the cancellation fee. It is levied by hotels, airlines, railway companies, cruise companies, and other applicable surcharges. All changes are subject to availability and cannot be guaranteed.

Passenger change

If the customer is unable to travel under any circumstances after booking, the customer can transfer the booking to another person at least 30 days before the start of the trip, provided that the recipient meets all travel requirements and has read, and understood these terms and conditions Have been accepted. The deposit accepted by the company will be made in the name of the new passenger, and no management fee will be charged for the designated transfer. However, the customer is responsible for paying any cancellation fees imposed by airlines, railway companies, and other additional fees that may be charged. Changes made by the customer during the trip. Customers can make any changes after notifying the company during the trip. The additional costs incurred due to the changes will be invoiced by the company. If the service is reduced or the itinerary is shortened due to the changes, the unused services will not be refunded, but the customer is responsible for the exception of the ticket fees for tourist facilities. Undertake cancellation fees and any other surcharges from airlines and railway companies.

Liability

The liability of the company is strictly limited. As a tour operator, the company organizes, promotes, and sells tourism projects consisting of specific tourism services, including land, air, and water transportation, tourism, and cruise/hotel accommodation. The company obtains from various suppliers (collectively) or reserves “deliver”). The company does not own or operate any of these suppliers. Suppliers of travel services for the company’s travel plans are independent contractors, not the company’s agents or employees. Therefore, the company is not responsible for the negligence or deliberate actions, or omissions of suppliers or third parties.

Some trips include visiting shops and shops. The company is not responsible for any purchases you make during your trip, regardless of whether the seller is included in the planned itinerary. By using the travel services of providers, you agree that in the event that you or your companions suffer accidents, injuries, property damage, or personal losses, you will receive help from these providers and that the company or any other person will not accept them Not responsible to company representatives.

The company is not responsible for any injury, loss or damage, death, delay or inconvenience to any person or property related to the provision or failure to provide any goods or services caused or caused by, but not limited to, the following reasons: or serious violence Circumstances, military or civil unrest, riots or riots, strikes or other work activities, criminal or terrorist activities of any kind, overbooking or deterioration of living conditions (except as expressly stated in this document), machinery or other types of equipment, aircraft or other vehicles

The transportation mechanism did not arrive or leave on time due to health issues, insufficient medical care, or other reasons beyond the company’s direct control. If the company is involved in booking air travel for you, the company acts as an agent of the airline and not its agent. For any other purpose, the company does not act as an agent of any company. The company reserves the right to change routes and change hotels and accommodations. The activated function may not be applicable to all outputs.

Travel information

Any information or advice of the company on visas, vaccinations, weather, clothes, luggage, special equipment, etc. is for your reference only and is not part of the contract. Claims and causes of action arising from the use of information. The company urgently advises customers to consult relevant responsible persons or agencies on important issues such as visas, entry and exit.

Travel documents

Passport

Customers must have a valid passport. The passport must be valid for at least 6 months before you can apply for a permit in Tibet. The client is responsible for handling Chinese visas, entry and exit documents and procedures.

A customer who entered Tibet from China.

The company assists customers in applying for Tibet travel permits and other documents required for Tibet travel. After the reservation is confirmed, the customer must send the scanned copy of the valid passport and Chinese visa to the company’s travel consultant by email or fax at least 30 days before departure. The customer is responsible for the legibility of all information on the scanned copy. If the customer works, studies, lives or travels in China, the customer is also responsible for providing the company with corresponding work, study, residence and business visit certificates or permits. These certificates or permits must be sent to the company together with the Chinese. Passport and visa.

The Client Entering Tibet from Nepal

The Client entering Tibet from Nepal is responsible to send scanned copies of valid passport to the Company by email or fax at least 30 days before departure, and must arrive at Kathmandu with the original passport at least 3 working days before the date of entering Tibet so that the local office of the Company can assist the Client to apply for Group Tourist Visa.

NOTE: The Client entering Tibet from Nepal needs to apply for a special Tibet travel visa (Group Tourist Visa) at Kathmandu. Once getting the Group Tourist Visa, the Chinese visa obtained before automatically expires.

The Client is required to pay US$ 15 per person in cash as visa service charge to Kathmandu office of the Company, which is not included in the price quotation.

Delay in Delivery of Travel Documents

If the Client books a tour 7-15 days before departure or sends the Company the Documents stated above 7-15 days before departure after booking a tour, it makes the Company do much extra work to apply for the travel documents and arrange tour for the Client. In this case, the Company reserves the right to charge an extra service fee of USS 100 per person. The last minutes booking fee covers any additional cost for couriers, communication and administration fees.

TIBET TRAIN TICKETS BOOKING

Booking and Issuing Train Ticket

Different from individual travelers, the Company books group train tickets from Chinese Railway Company or Train Ticket Agents. The group booking plan is submitted to the railway company or ticket agents 1-3 months before departure. As real-name booking is practiced in China, the train tickets are issued 10-20 days before departure. If the services include train ticket booking service, the Client needs to confirm the booking as early as possible so that the Company can get enough time to arrange it. During the Tibet’s Peak Tourism Season (from June to Mid-October, during Chinese Spring Festival and other public holidays in China), the train tickets may be issued only 1-9 days before departure due to large demand on train tickets. Correspondingly, the Client hereby releases the Company from all claims and causes of action arising from any loss, mental damages, inconvenience or financial costs both direct and indirect incurred.

NOTE: Penalties on group train ticket cancelation or changes are different from individual booking, thus it is understood by the Client that the cancelation terms for individual travelers are not applicable for the Company’s train tickets booking service.

Flexibility on Train Tickets

During Tibet’s peak tourism season, the train ticket demand may greatly exceed the supply and the train station will ask the Client to make a flexible travel plan. For instance, the Client may be required to take another train instead of the original one on the same day or one day prior or later to the original departure date, or take a connecting train instead of the direct one. The Client should kindly understand the situation of China. If the Client does not accept such flexibility, the Client is responsible to inform the Company at the time of booking. Otherwise, the Client is considered to accept it automatically by the Company.

Booking Soft Sleeper Train Tickets

Since there are only 35-70 soft sleeper train tickets available on each train to Tibet, it is difficult to obtain soft sleeper tickets sometimes. The Company will endeavour to book soft sleeper as the Client’s requirement, but may fail to get tickets occasionally when the train station refuses the booking. This may be caused by:

  • Giving priority to a bigger group booking;
  • Giving priority to another booking which the train station identifies as more important or special;
  • Giving priority to government booking;
  • Canceling or decreasing soft sleeper cars due to maintenance of the train.

Correspondingly, the Client hereby releases the Company from all claims and causes of action arising from any loss, mental damages, inconvenience or financial costs both direct and indirect incurred.

When a group soft sleeper booking cannot be met, the train station will offer hard sleepers for the Client as substitution unless the Client specified in advance. If the Client does not accept it, the Client is responsible to inform the Company at the time of booking. The Company will state the Client’s requirement in the train ticket booking plan provided to the train station.

TRAVEL INSURANCE

This charge covers the insurance premium of Personal Travel Accident Insurance, In Chinese旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group) Company of China, Ltd.) offered by Ping An Insurance(Group) Company of China, Ltd.. When the agreed insurance accident happens according to the insurance contract, Ping An Insurance (Group) Company of China, Ltd. Will compensate for your corresponding loss; but the exact compensation amount and proportion cannot be ascertained before ratification by the according staff of the insurance company. The Company only takes charge of assistance with the insurance company to research, compensate and supervise whether the compensation is properly issued or not, instead of any other responsibility and compensation except those stated in the insurance contract with the insurance company. Any controversy can only resort to the Insurance Law of the People’s Republic of China and relevant laws.

The insurance only covers accidents inside China. The Company does not provide insurance out of China and does not compensate any accident out of China.

The Company strongly advice travelers to purchase their own insurance as the complement of the tour insurance provided by the Company.

The maximum compensation is RMB 250,000 based on Personal Travel Accident Insurance, In Chinese 旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group)Company of China, Ltd.) offered by Ping An Insurance(Group)Company of China, Ltd.

For Chinese Citizen, The maximum compensation is RMB 100,000 based on Personal Travel Accident Insurance, In Chinese 旅游意外伤害保险 (The right to interpret is reserved by Ping An Insurance(Group)Company of China, Ltd.) offered by Ping An Insurance(Group)Company of China, Ltd.

ACCEPTANCE OF HEALTHY RISK

As one of the world’s highest region, Tibet is at a special geographic environment, and some travelers may suffer from Acute Mountain Sickness and the complications. The Client must advise the Company in writing, at or prior to booking, of any physical, emotional or mental condition which (a) may affect your ability to fully participate in the trip; (b) may require professional attention during the trip; or (c) may require the use of special equipment. If any such condition arises after the trip is booked, you must advise the Company in writing immediately.

The Company reserves the right to decline or cancel your reservation, or to remove you from a trip in progress, if the Company reasonably determines your condition would adversely affect the health, safety, or enjoyment of you or of other participants. If the Company removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and the Company shall have no further liability.

If you have a condition as contemplated herein, you travel at your own risk. The Company is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.

The Company is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is the Company responsible for the quality of medical care, or lack thereof, you may receive while on the trip.

CLAIMS AND COMPLAINTS

Whenever the Client feel unsatisfied with any service the Company has provided, the Client shall inform the local tour guide or the trip advisor immediately to avoid similar problems happening again either before or during your trip and give a chance to the Company to correct or improve it. If the Client does not inform it immediately, the Company reserves the right to reduce the amount of compensation or refuse compensation.

If the Client is not satisfied with above solution, any subsequent complaints shall be made in writing by email to [email protected] or fax at +86-891-6348848 within 15 days upon your finish of your tour. Please attach relevant receipts and substantiating evidence to the letter of claim. The Company will not be liable for any claims made later than 15 days after you finish your tour. The Company also reserves the rights to refuse compensation if the Client publishes any negative message about the Company on internet and other media before making complaints.

PRIVACY POLICY

The Company may provide the Client’s personal information to companies that provide services to the Client, such as airlines, train station, banks and local service company, but the Company will endeavor to protect the Client’s personal information.

GOVERNING LAW/SUBMISSION TO JURISDICTION

This contract is governed by the laws of the People’s Republic of China. All disputes related to this contract should be solved via discussion first. If the problem cannot be solved, either party can lodge a complaint to the People’s court of Wuhou District in Chengdu.

This contract is written in English.

Appendix I. Payment and Bank Account information

Option 1 Wire Transfer

If you are booking your tour 15 days before your departure date, you may choose to make the payment by wire transfer.

Address and Contact Information of LGTT:
		ADD: Duo Sangay Lam, LHASA, TIBET
		TEL: +86-891-6348848
		FAX: +86-891-6348847
		POST CODE: 850000

Note:
– Please fax or email us the bank receipt
– All local and overseas charges borne by payer

Option 2 Credit Card

Please email, call or fax us with credit card information as follows

Type of Credit Card
		Cardholder Name
		Card Number
		CVV2 Number on back of credit card
		Expiry Date (m/y)
		Transaction Amount

We also need the both side copy of your credit card and a Payment authorization paper with your signature, please download the paper at and fax or scan these two document to us.

Note: 3% bank charge on payer

Option 3 Payment by WESTERN UNION

(more details: WESTERN UNION http://www.westernunion.com)

- Please find the Western Union Agent location nearby, fill in the money order. 
		- Mail information
		Country: China
		City: Lhasa
		Payee's Given Name: Ciren
		Payee's Surname: Pubu
		Telephone number of payee: 86-13618982405

Note:

– Send the money transfer form scan or fax the Transfer Control Number to us.
– All local and overseas charges borne by payer


Get a Question?

Do not hesitage to give us a call. We are an expert team and we are happy to talk to you.

+86 – 13618982405

[email protected] [email protected]

Address:
Tibetan Tour and Travel Agency
Tour Travel Tibet Agency Beijing East Road #32 Lhasa 850001 Tibet China
Phone:
+86 136 1898 2405

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Address:
Tibetan Tour and Travel Agency
Tour Travel Tibet Agency Beijing East Road #32 Lhasa 850001 Tibet China
Phone:
+86 136 1898 2405